Privacy Policy

1. Data we collect

• Account data: email address and account profile details you provide.
• Usage data: feature activity, workflow events, and service interaction logs.
• Device and connection data: device/browser information and IP-based security logs.
• Billing metadata from Stripe: subscription status, transaction references, and plan history.
• Support communications: emails and support details shared with our team.

2. Lawful bases (UK GDPR)

• Contract: to provide your account, subscription, and core features.
• Legitimate interests: service security, abuse prevention, reliability, and product improvement.
• Consent: non-essential cookies and optional marketing/partner attribution settings.
• Legal obligation: tax, accounting, and legal compliance.

3. Processors and sub-processors

We use service providers to operate the platform. Typical providers include:

• Stripe (payments and subscription processing)
• Vercel and Vultr (application hosting and infrastructure)
• Neon Postgres (managed database infrastructure)
• Email delivery providers (for transactional/support communications)
• Analytics tooling, where enabled by consent
• AI providers where relevant product features require model processing

4. International transfers

Some providers may process data outside the UK. Where international transfers occur, we rely on appropriate safeguards, such as contractual protections and provider commitments that align with UK GDPR requirements.

5. Retention

• Account records: while your account is active, and for a limited period after closure.
• Billing and transaction records: retained for tax/accounting obligations (typically up to 6 years).
• Support records: retained as needed to resolve issues and maintain service quality.
• Cookie consent settings: retained to respect your preferences.

6. Your rights

Subject to UK GDPR, you may have rights to request access, correction, deletion, portability, and objection.

To make a request, contact info-contact@propertyscout-ai.com. If you are based in the UK, you can also raise a concern with the ICO.

7. Security

We apply practical security controls including restricted access, transport encryption, and monitoring. No online system is fully risk free, but we design and operate with security as an ongoing priority.

8. Cookies and consent

Cookie and local storage usage is explained in our Cookie Policy. Essential cookies are always on for security/login. Optional categories require consent.

9. Updates to this policy

We may update this policy as PropertyScout evolves. Any material update will be reflected by revising the Last updated date and, where practical, by email or in-app notice.

10. Governing framework

This policy is interpreted in the context of applicable data protection law in England & Wales.