Refunds & Cancellations
This policy explains cancellation, renewals, and how we handle refund requests. We aim to be fair and consistent.
Who we are and how to contact us
- Service: PropertyScout
- Operator: Danial Shepherd (individual)
- Jurisdiction: England & Wales
- Contact: info-contact@propertyscout-ai.com
- Service address: Service address available on request.
1. Subscription plans
Subscriptions renew automatically until cancelled. You can cancel anytime; cancellation stops the next renewal and access continues until the end of the current billing period. We do not provide refunds for part-used billing periods except where required by law or where we agree a refund is appropriate.
2. One-time purchases
One-time purchases are generally non-refundable after access is granted, except where required by law.
This is a digital service. Access and performance begin immediately once access is granted.
3. Trials and promotions
Where a trial or promotional period is offered, the terms shown at checkout apply. Unless cancelled before renewal, the chosen plan will renew automatically.
4. Service interruption and downtime
If a material technical issue prevents normal use for a meaningful period, contact support. Where appropriate, we may offer a credit, access extension, or partial refund.
Third-party outages (for example, payment providers, infrastructure providers, or data sources) do not automatically qualify for a refund unless they prevent reasonable access to the Service as a whole.
5. Chargebacks and disputes
If you believe a payment is incorrect, contact us first so we can resolve it quickly. Unauthorised chargebacks may lead to temporary account suspension while a dispute is investigated.
6. How to request support
Email info-contact@propertyscout-ai.com with:
- The email used at checkout
- The purchase date and plan
- A short description of the issue
7. Relationship to Terms
This policy should be read with our Terms & Conditions.