Refunds & Cancellations

1. Subscription plans

Subscriptions renew automatically until cancelled. You can cancel renewal at any time through Settings, then Manage billing; paid access normally continues to the end of the current billing period. Outside any statutory cancellation or refund rights, we do not normally refund part-used billing periods unless we agree otherwise. A statutory cancellation is handled separately as explained in our Refunds Policy.

This policy does not affect any rights you may have under applicable consumer law.

2. Consumer cancellation rights

If you buy online as a UK consumer, you normally have 14 days to cancel your initial service contract without giving a reason. The period starts the day after the contract is entered into. This is separate from cancelling your next subscription renewal.

Using the app or receiving access does not by itself waive a consumer's statutory cancellation rights. If the law allows a charge for services supplied during a cancellation period, we will make one only where the required information and express request to start early have been obtained.

Any lawful charge for services supplied before cancellation must be proportionate. Where a cancellation refund is due, we will make it within 14 days of being told of your decision, normally to the original payment method, without a refund fee.

Tell us clearly that you wish to cancel by emailing the address below before the cancellation period ends. You do not need to use the optional form below. Any longer cancellation period or other remedy required by law still applies.

3. Free access and paid upgrades

Free access is an ongoing plan with a monthly allowance and does not automatically become paid. A paid subscription starts only when you choose an upgrade and complete checkout. Monthly plans are billed each month; annual plans are paid in full each year. You can cancel before renewal to avoid the next billing period. Cancelling an annual renewal normally leaves paid access in place until the end of the paid year. Your statutory cancellation and refund rights still apply.

4. Service interruption and downtime

If a material technical issue prevents normal use for a meaningful period, contact support. Where appropriate, we may offer a credit, access extension, or partial refund.

These discretionary remedies are additional to your legal rights. If the Service fails to meet the contract, any rights to repeat performance, a price reduction or other statutory remedy remain available, including where a provider interruption affects our service.

5. Chargebacks and disputes

If you believe a payment is incorrect, please contact us so we can investigate. This does not prevent you from exercising any rights with your bank or payment provider, and you do not need our permission to do so.

6. How to request support

Email info-contact@propertyscout-ai.com with:

• The email used at checkout
• The purchase date and plan
• A short description of the issue

7. Optional cancellation form

You may copy the following into an email. Complete this only if you wish to cancel your contract.

8. Previous one-time purchases

New one-time listing purchases are no longer offered. Any previous purchase remains subject to the terms provided at purchase and your statutory rights. Starting access does not by itself remove those rights.

9. Relationship to Terms

This policy should be read with our Terms & Conditions.