Terms & Conditions

1. Eligibility

• You must be at least 18 years old.
• You must have legal capacity to enter into a binding contract.
• You must provide accurate account and billing information.

2. What the Service does

PropertyScout is software for UK property research, review, and deal workflows. It helps users scan live stock, shortlist stronger opportunities, check proof, stress-test numbers, and create Deal Packs.

Deal scores, verdicts, offer ranges, risk flags, Scout responses, and Deal Packs are workflow aids only. They are not instructions or recommendations to buy, sell, finance, refurbish, let, or proceed with a property. You remain responsible for your decisions and due diligence.

3. Accounts and acceptable use

• You are responsible for account security and all activity under your account.
• You must not bypass paywalls, rate limits, security controls, or access restrictions.
• You must not use PropertyScout to overload, scrape, copy, resell, reverse-engineer, bulk-export, or bypass limits or access controls except through features we intentionally provide.
• You must not use the Service for abuse, fraud, infringement, spam, or any unlawful purpose.
• We may suspend access where needed to protect users, providers, or platform integrity.

4. Billing, renewals, and cancellation

Free is an ongoing plan with a monthly allowance and no payment card requirement. It does not automatically become paid. Your Plan page shows the current allowances and remaining usage.

Paid plans start when you choose an upgrade and complete Stripe checkout. Choose monthly or annual billing; an annual subscription is charged in full for the year. The selected total price and billing period are shown before payment. Monthly allowances reset on the first day of each calendar month at 00:00 UTC for both billing options and do not roll over. We are not VAT-registered and do not add VAT to the displayed subscription prices.

• Subscriptions renew automatically until cancelled. You can cancel renewal at any time through Settings, then Manage billing; paid access normally continues to the end of the current billing period. Outside any statutory cancellation or refund rights, we do not normally refund part-used billing periods unless we agree otherwise. A statutory cancellation is handled separately as explained in our Refunds Policy.
• Non-payment or failed payment may result in access suspension until payment is resolved.

Using the app or receiving access does not by itself waive a consumer's statutory cancellation rights. If the law allows a charge for services supplied during a cancellation period, we will make one only where the required information and express request to start early have been obtained.

Nothing in these Terms affects your statutory rights.

5. Refunds and previous one-time purchases

Our refund approach is set out in the Refunds Policy.

New one-time listing purchases are no longer offered. For a previous purchase: Any previous purchase remains subject to the terms provided at purchase and your statutory rights. Starting access does not by itself remove those rights.

6. Changes to plans, pricing, and terms

We may make changes to maintain security, meet legal requirements, improve the service or update the plans we offer. Changes must not remove rights you have already acquired.

• We will give reasonable advance notice by email of price increases or material changes affecting a paid subscription, so you can decide whether to renew.
• Price increases will not change the price of a period you have already paid for. You can cancel before a changed renewal takes effect.
• If an urgent security or legal change cannot wait, we will explain it as soon as reasonably possible. Your rights to remedies for a service that does not meet the contract remain unaffected.

7. Third-party services and data sources

• Payments are processed by Stripe.
• Infrastructure may include Vercel, Vultr, Neon, and other service providers.
• Support and system communications may use third-party email providers.
• Scout uses OpenAI for AI-assisted features. Our Privacy Policy explains the information processed.
• We are not affiliated with property portals or listing sites.

8. Intellectual property

The Service, software, branding, and related materials are owned by PropertyScout or its licensors. You are granted a limited, revocable, non-transferable licence to use the Service while your account is in good standing.

You keep your rights in documents, notes and other content you provide. You give us permission to store and process that content, including through our service providers, only as needed to supply and support the features you use. You must have the right to upload it and to share any personal information it contains.

If you create a share link or export a report, check its contents before sharing. Anyone who receives an accessible link may be able to view it; a recipient may retain a downloaded copy even after a link is revoked.

9. Disclaimer and responsibility

PropertyScout does not provide financial, investment, tax, or legal advice. All outputs are informational. You must independently verify assumptions, title, planning, licensing, rents, and condition.

Source data may be delayed, incomplete, inaccurate, unavailable, duplicated, or changed after a scan. Always verify information directly before relying on it.

See the Disclaimer for full detail.

10. Liability

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any liability or statutory rights that cannot lawfully be excluded or limited.

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. These Terms do not remove your rights where a service or digital content fails to meet the standards required by law.

If you use the Service for business purposes, subject to the exceptions above, our total liability is limited to the fees you paid in the 12 months before the event giving rise to the claim, or GBP 100 if higher. This business limit applies only to the extent permitted by law.

11. Governing law

These Terms are governed by the laws of England & Wales.

If you are a consumer, this does not deprive you of mandatory protections under the law of the country where you live or any right to bring proceedings in your local courts.

12. Contact

Questions about these Terms can be sent to info-contact@propertyscout-ai.com.